Terms and Conditions

Updated on May 24, 2018.

Terms and conditions of use

Introduction
1. These terms and conditions shall govern your use of our website, www.staybonanza.com (the “Website”).
2. The term “we” means BSGSB Ltd, the owner and operator of the Website, whose registered office is at Homefield, Butterleigh, Cullompton, Devon EX15 1PW, England and whose company registration number is 7811622 (“us” and “our” will be construed accordingly).
3. The term “you” refers to the user or viewer of our Website (and “your” will be construed accordingly). We also use the term “Accommodation Provider” in these terms and conditions to refer to those providers of accommodation services who are registered on our Website.
4. By using our Website or continuing to browse our Website, you agree to accept these terms and conditions. If you disagree with any of these terms and conditions, you must not use our Website.
5. You must be at least 18 years of age to use our Website.
6. Our Website uses cookies. By using our Website, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy at www.staybonanza.com
Copyright
1. This Website contains content which is owned by or licensed to us (the “Content”). This Content includes, but is not limited to, the information, design, layout, look, appearance and graphics.
2. You are granted a licence to use the Content subject to the restrictions described in these terms and conditions.
3. All Content and material contained in this Website is and shall remain at all times the copyright of BSGSB Ltd.
4. You must retain, and must not delete or remove all copyright notices and other proprietary notices placed by us on any Content.
Licence to use the Website
1. You may:
  1. view pages from our Website in a web browser;
  2. download pages from our Website for caching in a web browser;
  3. print pages from our Website;
2. Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our Website or save any such material to your computer.
3. Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our Website.
4. You must not:
  1. republish material from our Website (including republication on another Website), except in the case of social media such as Facebook and Twitter in which case you are permitted to publish extracts in order to promote use of the Website;
  2. sell, rent or sub-license material from our Website;
  3. show any material from our Website in public;
  4. exploit material from our Website for a commercial purpose (other than as a registered seller in accordance with these terms and conditions); or
  5. redistribute material from our Website.
5. We reserve the right to restrict access to areas of our Website, or indeed our whole Website, at our discretion. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our Website.
Acceptable use
1. You must not:
  1. use our Website in any way or take any action that causes, or may cause, damage to the Website or impairment of the performance, availability or accessibility of the Website;
  2. use our Website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
  3. use our Website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, trojan horse, worm, keystroke logger, rootkit or other malicious computer software; or
  4. conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our Website without our express written consent.
2. You must ensure that all the information you supply to us through our Website, or in relation to our Website, is true, accurate, current and non-misleading.
Use on behalf of an organisation
1. If you use our Website in the course of a business, then by so doing you bind both yourself and the company or other legal entity that operates that business to these terms and conditions, and in these circumstances references to "you" in these terms and conditions are to both the individual user and the relevant company or legal entity.
User registration and Membership
1. To be eligible for a user account on our Website, you must be at least 18 years of age.
2. You may register with our Website by completing and submitting the account registration form on our Website, and clicking on the verification link in the email that the Website will send to you.
3. If you do not wish to participate in our Members program, you may register and use our Website free of charge. If you want to sign up as a Member and receive the benefits of Membership (the details of which are available on the Website), you will need to follow the Membership sign up procedures on the Website, and pay the Membership subscription fee.
4. The period of Membership is for a fixed term of one year, which begins from the date of purchase of Membership, and which will renew automatically after the expiry of that period finishes, at the then current Membership rate.
5. If you do not wish your Membership to renew automatically you must cancel your Membership before the renewal date by email to [email protected], or by logging in to your account online and following the cancel Membership procedures set out on the Website.
Your right to cancel
1. You may cancel your registration and/or Membership with the Website at any time. However, we do not issue refunds for any subscription fees.
2. When you make a Booking through our Website, you accept and agree to the relevant cancellation and no-show policy of your Accommodation Provider, and to any additional terms and conditions that may apply to your reservation.
3. The general cancellation and no-show policy of each Accommodation Provider are made available on our Website, during the booking procedure and also set out in your confirmation email. The terms and conditions of our Accommodation Providers can be obtained directly from your Accommodation Provider.
4. Please be aware that certain rates or special offers do not allow you to make any changes or cancellations. You should check for any such conditions prior to making your booking.
5. Please note that a booking which requires you to make an advance or down payment may be cancelled if the remaining amount cannot be collected from you in full on the relevant payment date. Late payments and incorrect credit card details or insufficient funds are your responsibility and you will not be entitled to any refund in the event that you are not able to complete the payment of a booking when it becomes due.
6. If you wish to change or cancel your booking, details of the procedure for doing so will be set out in your confirmation email and you should follow the instructions in that email.
7. You should be aware that you may be charged for changes or cancellations in accordance with your Accommodation Provider's cancellation and no-show policy. We recommend that you read the policies and terms and conditions of your Accommodation Provider carefully prior to making your booking.
8. If you wish to cancel a booking you should inform Stay Bonanza via the Platform, by email or by telephone as soon as possible. If you contact us via email or by phone, we will require your booking reference number.
User login details
1. If you register for an account with our Website, you will be asked to choose a user ID and password.
2. You must not use your account or user ID to impersonate any other person.
3. You must keep your password confidential.
4. You must notify us in writing immediately if you become aware of any disclosure of your password.
5. You are responsible for any activity on our Website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.
Cancellation and suspension of account
1. We reserve the right to:
  1. suspend your account;
  2. cancel your account; and/or
  3. edit your account details,
2. You may cancel your account with us on our Website at any time.
Booking accommodation
1. If you wish to book accommodation through our Website, you will be asked to provide personal and credit card details required for your booking.
2. We will pass your details, including your credit card details, to your chosen Accommodation Provider who will take payment for your booking direct from you.
3. All accommodation featured on our Website is booked through the relevant Accommodation Provider named on your paperwork. We are unable to check the ratings or details of accommodation provided through the Website, and rely on the information provided to us by the relevant Accommodation Provider.
4. If you have a complaint while you are staying at your accommodation you must inform the accommodation's management immediately in order to give them the chance to resolve the problem. Failure to do so may affect your rights under your contract with the Accommodation Provider and you may lose any right to compensation. As we are not a party to the contract between you and your Accommodation Provider, you must resolve any dispute with the Accommodation Provider direct. We do not act as a mediator between the parties.
5. If you have any specific requirements when booking your accommodation because you or any member of your party is disabled or less mobile, you must ensure you have chosen and researched your accommodation carefully.
Our role
1. We act as an introducer, introducing users to Accommodation Providers.
2. You agree that, unless otherwise stated in these terms, we have no liability to you in relation to any accommodation booked through this Website. In the event you are dissatisfied in any way, your remedy is only against the Accommodation Provider.
3. You acknowledge that:
  1. whilst we may perform limited checks on Accommodation Providers who wish to register with us, we are not in a position to fully confirm the identity of Accommodation Providers or to verify the status of the accommodation they are offering;
  2. we do not have control over the quality of the accommodation provided by Accommodation Providers, nor of the integrity, responsibility or actions of Accommodation Providers. We do not make any representations about the suitability of any accommodation or the accuracy of any images or descriptions which an Accommodation Provider may provide to users through the Website;
  3. we are not party to any contract for the provision of services obtained through the Website and we are not involved in any transaction made between you and an Accommodation Provider;
  4. we do not act as an agent for any Accommodation Provider;
Your content licence
1. In these terms and conditions, "your content" means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our Website for storage or publication on, processing by, or transmission via, our Website.
2. You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media and to reproduce, store and publish your content on and in relation to this Website and any successor website.
3. You grant to us the right to sub-license the rights licensed under Section 13.2.
4. You grant to us the right to bring an action for infringement of the rights licensed under Section 13.2.
5. You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
6. You may edit your content to the extent permitted using the editing functionality made available on our Website.
7. Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.
Your content rules
1. You warrant and represent that your content will comply with these terms and conditions.
2. Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
3. Your content, and the use of your content by us in accordance with these terms and conditions, must not:
  1. be libellous or maliciously false;
  2. be obscene or indecent;
  3. infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
  4. infringe any right of confidence, right of privacy or right under data protection legislation;
  5. constitute negligent advice or contain any negligent statement;
  6. constitute or promote any criminal activity;
  7. be in contempt of any court, or in breach of any court order;
  8. be in breach of racial or religious hatred or discrimination legislation;
  9. be blasphemous;
  10. be in breach of any contractual obligation owed to any person;
  11. be untrue, false, inaccurate or misleading;
  12. contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
  13. constitute spam; or
  14. be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory.
4. You must not use our Website to post any link to any Website or web page without our written permission.
Report abuse
1. If you learn of any unlawful material or activity on our Website, or any material or activity that breaches these terms and conditions, please let us know.
2. You can let us know about any such material or activity by writing to us at [email protected].
Warranties
1. We do not warrant or represent:
  1. the completeness or accuracy of the information published on our Website;
  2. that the information on the Website is up to date; or
  3. that the Website or any service on the Website will remain available.
2. We reserve the right to discontinue or alter any or all of our Website services, and to stop publishing our Website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any Website services, or if we stop publishing the Website.
3. To the maximum extent permitted by applicable law and subject to Section 16.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our Website and the use of our Website.
Limitations and exclusions of liability
1. Nothing in these terms and conditions will:
  1. limit or exclude any liability for death or personal injury resulting from negligence;
  2. limit or exclude any liability for fraud or fraudulent misrepresentation;
  3. limit any liabilities in any way that is not permitted under applicable law; or
  4. exclude any liabilities that may not be excluded under applicable law,
2. The limitations and exclusions of liability set out in this Section 17 and elsewhere in these terms and conditions:
  1. are subject to Section 17.1; and
  2. govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions; and
  3. this includes any claims, losses or damages arising from the conduct of users who have registered through the Website or who attempt to defraud or harm you.
3. To the extent that our Website and the information and services on our Website are provided free of charge, we will not be liable for any loss or damage of any nature. To the extent that we may have charged you a Membership fee, our liability to you shall in no event exceed the amount of that Membership fee.
4. We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control, or in respect of any loss or corruption of any data, database or software, or in respect of any special, indirect or consequential loss or damage.
5. We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
Indemnity
1. You hereby indemnify us, and undertake to keep us indemnified, against any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of:
  1. any breach by you of any provision of these terms and conditions; or
  2. your use of our Website.
Breaches of these terms and conditions
1. Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
  1. send you one or more formal warnings;
  2. temporarily suspend your access to our Website;
  3. permanently prohibit you from accessing our Website;
  4. block computers using your IP address from accessing our Website;
  5. contact your internet service provider and request that they block your access to our Website;
  6. commence legal action against you, whether for breach of contract or otherwise; and/or
  7. suspend or delete your account on our Website.
Third party Websites
1. Our Website may include links to other Websites owned and operated by third parties. We have no responsibility for the content of such third party websites.
2. We have no control over third party Websites and their contents, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.
Third party Websites
1. Our Website may include links to other Websites owned and operated by third parties. We have no responsibility for the content of such third party websites.
2. We have no control over third party Websites and their contents, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.
Trademarks
1. The registered and unregistered trademarks or service marks on our Website are the property of their respective owners and, unless stated otherwise in these terms and conditions, we are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.
Variation
1. We may revise these terms and conditions from time to time.
2. The revised terms and conditions shall apply to the use of our Website from the date of publication of the revised terms and conditions on the Website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions. If you do not agree to the revised terms and conditions, you must stop using our Website.
Assignment
1. You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
2. You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
Severability
1. If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
2. If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
Third party rights
1. A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
2. The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.
Entire agreement
1. These terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our Website and shall supersede all previous agreements between you and us in relation to your use of our Website.
Law and jurisdiction
1. These terms and conditions shall be governed by and construed in accordance with English law.
2. Any disputes relating to these terms and conditions, the Website or any product or service purchased through the Website shall be subject to the exclusive jurisdiction of the courts of England.
3. Notwithstanding the above, all consumers are entitled to submit any complaint which they may have through the European Online Dispute Resolution platform, which can be found at: https://webgate.ec.europa.eu/odr/main/?event=main.home.show. We are not, however, bound to mediate under the terms of those regulations.